FAQ

What is the current offer in the Slim Store and how can it be obtained؟

The current offer is an end-of-season clothing sale, featuring a "buy one, get one free" promotion on a wide range of products. To take advantage of the offer, add any two eligible items to your shopping cart, and the system will automatically provide the lower-priced item for free upon checkout.

Can I exchange or return products I purchased from the end-of-season sale section؟

Yes, Gray offers a flexible exchange and return policy, even for discounted items. You can request an exchange or return within 7 days of receiving your order, provided the products are in their original condition, unused, and include all accessories and tags.

How long does it take to deliver items from Gray's summer offers؟

"Ramadi" aims to deliver your order as quickly as possible. Shipping within Saudi Arabia typically takes 3 to 7 business days. You will receive a tracking number once your order has shipped so you can monitor its status until it reaches you.

Do summer discounts apply to all products in Al-Ramadi؟

Current offers apply to a selection of products available on the "Sale" page. Browse this page to see all discounted products and take advantage of special prices before they're gone.