We always recommend ensuring the correct sizes, as we have clarified all important measurements for each product in the product description field.
In the unfortunate event of an error on our part—God forbid—and you receive a product with a manufacturing defect, we will bear all resulting costs and resolve the issue as quickly as possible.
Please note that we can only accept returns of unworn products that are returned with the product tag attached within 7 days of receiving the product. The value of an exchanged product cannot be refunded.
We will issue the refunded amount within 48 hours of approving the quality of the returned item(s), and it may take 5 to 15 business days for you to receive the refunded amount into your bank account.
What is the specified period for exchange and return?
You can exchange and return within 7 days from the date of purchase.
Are there any fees for the return or exchange process?
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The return or exchange process is free for the first time.
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In case an exchange is requested a second time, a fee of 15 SAR will be charged for orders within Saudi Arabia.
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The product value cannot be refunded after an exchange has taken place.
What products can be returned or exchanged?
You can return any product from your order within 7 days of receiving the product. Please note that we can only accept returns of unworn products that are returned with the product tag attached.
How long does it take to send the replacement product?
The replacement product is sent after we receive the exchanged product from the shipping company.
How long does it take to receive the refund?
Refunds are issued within 48 hours of approving the quality of the returned items. It may take 5 to 15 business days for you to receive the refunded amount into your bank account.